In the first video a Michigan area McDonald's customer is angry about an incorrect charge/wrong order and starts insulting the clerk in the harshest of language. In the second video a Texas Wal-Mart customer named Jessica Albitz is angry about something a tax preparer said to her, comes back the next day and (you guessed it) head butts the employee. Yeah. A scuffle breaks out. The unrepentant Albitz was charged with assault. If you're going to call someone out of her name I don't think you can get upset when she responds in kind. In the last video a Twin Cities teen McDonald's worker is apparently upset about his hours and money. He throws a temper tantrum in front of customers. He destroys company property. The teen and his manager were fired. The adult manager, Brandon Roberston, says it was unfair that he was fired because his possible responses were limited. Robertson could not put his hands on the teen. Robertson called police and did his best to calm the young man. I don't know what this says about our society but I do know there was a reason I don't patronize McDonald's or Wal-Mart. Seriously though I can't abide anyone (customers or fellow employees) yelling at me or cursing at me. It's not that kind of party. Although I am very protective of my job and have done some things I didn't think I would do in order to stay employed there are red lines for me. Verbal abuse crosses those lines. A boss can tell me I'm the worst most useless employee that she or he ever had and it won't get to me. But if someone yells or curses at me then we have an issue. But we're all different.
Brandon Robertson: Lonnie Johnson Confrontation
Jessica Albitz: Alice Keener brawl
Michigan McDonald's Cursing